Terms of Service

1. About Galora

Galora (“Galora”, “we”, “our”, or “us”) provides a studio management platform for professional wedding and event photographers (“the Service”). The Service includes event management, photo delivery, AI-assisted face search for guest photo retrieval, client quote generation, and billing management.

By creating an account, you (“Studio” or “you”) agree to these Terms of Service (“Terms”). If you do not agree, do not use the Service.

2. Eligibility and Account Registration

The Service is available to professional photographers and studios operating legally within India. By registering, you represent that:

• You are at least 18 years of age.
• You have the legal authority to enter into this agreement.
• All registration information you provide is accurate and current.
• You will not use the Service for any unlawful purpose or in violation of these Terms.

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

3. Trial Period

New studios receive a 45-day free trial with access to all paid features. No payment information is required to start a trial. At the end of the trial period, your account will be downgraded to read-only access unless you subscribe to a paid plan. Trial accounts are limited to one per studio entity.

4. Subscriptions and Billing

Paid subscriptions are billed monthly or annually in advance. All prices are in Indian Rupees (INR) and inclusive of applicable GST. Payments are processed through Razorpay or Cashfree, both regulated payment aggregators operating under RBI guidelines.

• Cancellation: You may cancel your subscription at any time. Your access continues until the end of the current billing period. No refunds are issued for unused portions of a billing period.
• Failed payments: If payment fails, we will retry up to three times over five days. After that, your account may be suspended.
• Price changes: We will give at least 30 days' notice before changing subscription prices. Continued use after the notice period constitutes acceptance.

5. Your Content and Intellectual Property

You retain all ownership of the photographs and other content you upload to Galora (“Your Content”). By uploading content, you grant Galora a limited, non-exclusive, royalty-free licence to store, process, and display Your Content solely for the purpose of providing the Service to you and your clients.

We will never use your photographs for marketing, AI model training, or any purpose other than delivering the Service. Upon account deletion, your content will be deleted from our servers within 90 days, subject to any legal obligations to retain records.

Galora's platform, software, trademarks, and brand assets remain the exclusive property of Galora. You may not copy, modify, or distribute our software or brand assets without written permission.

6. Acceptable Use

You agree not to use the Service to:

• Upload content that you do not have the right to share.
• Process photographs of individuals without their knowledge or consent for purposes beyond event photo delivery.
• Attempt to circumvent security features, reverse-engineer the platform, or access data belonging to another studio.
• Engage in any activity that violates applicable Indian law.
• Resell or sublicence access to the Service.

7. Face Recognition and Biometric Data

Galora uses AI-powered face recognition to help guests find their photographs within an event. This feature processes facial embeddings (mathematical representations of facial features) solely for the purpose of matching guests to photographs within their specific event.

• Facial embeddings are stored only for the duration required to deliver the matched photos and are not used for any other purpose.
• Embeddings are never shared with third parties.
• As a studio, you are responsible for informing your event guests that face recognition is used for photo delivery, and for obtaining any consent required under applicable law.
• Galora provides a guest opt-out mechanism; guests may request deletion of their embeddings at any time by contacting the studio.

8. Service Availability

We aim for high availability but do not guarantee uninterrupted access to the Service. Scheduled maintenance windows, unplanned outages, or third-party service failures may affect availability. We are not liable for losses arising from service unavailability.

We reserve the right to modify, suspend, or discontinue any part of the Service with reasonable notice, except in cases of emergency where immediate action is necessary to protect the security or integrity of the platform.

9. Limitation of Liability

To the maximum extent permitted by applicable Indian law, Galora's total liability to you for any claim arising under these Terms shall not exceed the fees you paid in the three months preceding the claim.

Galora is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of data, profits, or business opportunities, even if we have been advised of the possibility of such damages.

10. Termination

Either party may terminate this agreement at any time. Galora may suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or have outstanding unpaid balances. Upon termination, your right to access the Service ceases immediately. Sections 5 (IP), 7 (Face Recognition obligations), 9 (Liability), and 11 (Governing Law) survive termination.

11. Governing Law and Disputes

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Bangalore, Karnataka, India.

Before initiating legal proceedings, both parties agree to attempt in good faith to resolve any dispute through informal negotiation for a period of 30 days.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or an in-app notice at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

13. Contact

For questions about these Terms, please contact us at support@galora.in.